Refund Policy
However, we realize that exceptional circumstances can take place with regard to products and services that we supply.
Therefore, we DO honor requests for the refund on the following reasons:
- Non-delivery of the product: due to some mailing issues of your e-mail provider or your own mail server you might not receive a delivery e-mail from us. In this case we recommend contacting us for assistance. Claims for non-delivery must be submitted to us in writing within 7 days from the order fulfillment date. Otherwise the product will be considered received and downloaded;
- Download and unzipping issues: it may happen so that you are having problems while downloading the product or its unzipping. Claims regarding such issues must be submitted to us immediately. If you do not properly contact us immediately, you agree that we may construe silence as a successful download of the product with no further right of redress or refund for a “download issue” reason. Failure to receive assistance for downloading or unzipping within 3 days may result in a refund decline;
- Major defects: although all the products are thoroughly tested before release, unexpected errors may occur. Such issues must be submitted for our review. We keep the right to rectify the error or defect within 72 hours. If any deficiency is approved and we fail to correct it within 72 hours from the date of the initial complaint letter or any other notification provided by a Customer, the refund will be issued to the customer in full without any compensations or reimbursements. OR, at customer's choice, replacement of the product of the same or around the same value can be offered; Please be advised that temporary access to your server can be requested by Free Sports Trivia in order to identify and fix the possible issues with our Products. Failure to provide such access in a timely manner may result in a delayed resolution of the issue. Refusal to provide access to your sever may result in your inability to qualify for a refund.
- Product not-as-described: such issues should be reported to us within 7 days from the date of the product fulfillment. Clear evidence must be provided proving that the purchased product is not as it is described on the website or when dicussing your project with a slaes representative. Complaints which are based merely on the customer's false expectations or wishes will not be honored.
Please note that we do not bear any responsibility and therefore we do not satisfy any refund/return/exchange requests based on incompatibility of our products with some third-party software (plug-ins, add-ons, modules, search engines, scripts, extensions etc) other than those which are specified as compatible in your order confirmation or discussions with your sales representative. We don't guarantee that our products are fully compatible with any third-party programs and we are abe to provide support for third-party applications at an additional charge.
We are always eager to assist you and deliver highly professional support in a timely manner. Thank you for purchasing our products and services.
Contact Us
Email: services@freesportstrivia.comPhone:1 (610) 660-7789
Please give us 12-24 hours for a representative to get back to you on the problem.
Last updated on 2016-08-11